Terms & conditions
Introduction
Welcome to OMALY. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. Acceptance of Terms
By accessing and using the OMALY website, you accept and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
2. Modification of Terms
OMALY reserves the right to change or modify these terms at any time without prior notice. Your continued use of the site following any changes will constitute your acceptance of such changes. We encourage you to review the terms periodically.
3. Use of the Website
3.1 Eligibility
You must be at least 18 years old to use this website. By using this website, you represent and warrant that you are at least 18 years old.
3.2 Account Registration
To access certain features of the website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
4. Orders and Payments
4.1 Order Acceptance
All orders are subject to acceptance by OMALY. We reserve the right to refuse or cancel any order for any reason.
4.2 Payment
We accept all major credit and debit cards through our secure payment system. Payments are processed immediately at checkout. Only successfully paid orders will be dispatched. The payment will appear as OMALY Cosmetics LTD on your bank statement.
4.3 Fraud Prevention
We reserve the right to hold any orders if we suspect fraudulent activity.
5. Shipping and Delivery
5.1 Shipping Areas
Currently, we ship to the following countries:
United Kingdom
Ireland
European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden
International
United Arab Emirates, Australia, Canada, Switzerland, Norway, New Zealand, Singapore, United States
United Arab Emirates, Australia, Canada, Switzerland, Norway, New Zealand, Singapore, United States
5.2 Delivery Times and Fees
Standard Shipping – £4.00, 2 days (UK Mainland)
Priority Shipping – £6.00, next day (UK Mainland)
Free shipping on UK orders over £50
Ireland
Standard Shipping – £6.00, 3-5 working days
European Union
Standard Shipping – £9.00, 3-5 working days
Free shipping on Ireland and EU orders over £100
International
Standard Shipping – £16.00, 5-11 working days
Free shipping on orders for the rest of the world over £120
5.3 Customs and Duties
We calculate and pay any applicable taxes and duties at checkout. In some cases, additional charges may apply, and you will be responsible for responding to such requests.
6. Returns and Refunds
6.1 Return Policy
We accept returns within 30 days of purchase. Products must be unused and in their original packaging. To initiate a return, please contact our customer service team info@omaly.com
6.2 Refunds
If your product arrives damaged, broken, or otherwise unusable, you do not need to return it. Please contact us within 48 hours of receiving your order with a photo and description of the issue. We will either issue a full refund or send you a replacement product.
For other returns, refunds will be processed within 14 days of receiving the returned items. Refunds will be issued to the original payment method.
Please note that we do not offer free returns; return shipping costs are the responsibility of the customer.
7. Product Specifics
7.1 Best Before Dates
To get the best out of our products, we recommend using them within 6 months after opening. Please see best before dates displayed on our packaging.
7.2 Organic Nature
Due to the organic nature of OMALY products, variations in batches may occur. Some batches may differ slightly even though the source, quantities, and processing of the ingredients remain the same. Returns will not be accepted unless there is an issue with the entire batch.
8. Newsletter
With your express authorisation, we’ll sign you up for our email newsletter, which contains news and special offers. You can unsubscribe at any time by clicking the “unsubscribe” link in the newsletters we send you.
9. Promotions
9.1 General
OMALY reserves the right to withdraw promotions, discounts, and promotional codes at any time.
9.2 Promotional Codes
Promotional codes are single-use and cannot be used against multiple orders. They are redeemable against full-priced items only and cannot be used in conjunction with any other promotional codes or offers. Promotions cannot be applied retrospectively.
9.3 Gift with Purchase
Use of promotional discount codes can affect the application of minimum spend gift with purchase promotions and free delivery. If a promotional code lowers the basket value below the minimum spend required, the free gift will be removed, and a shipping charge may apply.
10. Disclaimer of Warranties
10.1 Product Disclaimer and Health Benefit Claims
Any information regarding the potential health benefits of our products is provided for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The products available through our website are not intended to diagnose, treat, cure, or prevent any disease. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
10.2. Indemnification
You agree to indemnify, defend, and hold harmless OMALY, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses related to or arising out of your use of or inability to use the website or services.
10.3 No Liability for Third-Party Content
We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate, timely, reliable, or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
10.4 Geographic Disclaimer
This website is controlled and operated by OMALY from the United Kingdom. We do not make any representation that the materials, products, or services offered through this website are appropriate or suitable for use in countries other than the United Kingdom, or that they comply with any legal or regulatory requirements of such other countries. Accessing this website from outside the United Kingdom is done at your own risk and you are responsible for compliance with local laws.
11. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of OMALY or its content suppliers and is protected by international copyright laws. Unauthorised use of any materials on this site is strictly prohibited.
12. Limitation of Liability
OMALY shall not be liable for any damages arising from the use or inability to use this website or the materials on this website. This limitation of liability applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
13. Force Majeure
We shall not be liable for any failure to perform any of our obligations under these terms and conditions caused by circumstances beyond our reasonable control, including but not limited to any force majeure incident.
14. Waiver
Our failure to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Any waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future.
15. Severance
If any court of competent jurisdiction finds any provision of these terms and conditions to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the court’s finding without affecting the validity and enforceability of any remaining provisions.
16. Termination
We may terminate the website with or without cause at any time. Additionally, we may terminate your account for violation of the letter or spirit of these terms and conditions.
17. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. You agree to submit to the exclusive jurisdiction of the courts located in the United Kingdom for the resolution of any disputes.
17. Governing Law
If you have any questions about these Terms of Service, please contact us at: info@omaly.com
